Tri-ctraining

"An Investment in Your Organization's Future"
Since 1990

718-229-4909
tri-ctraining
   

Seminars
Stress Management
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Basic Management and
Advanced Management
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Effective Written Communication
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Powerful Oral Presentations
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Customer Service Training
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Time Management
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"Low Ropes"
Adventure Team Training
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How to Make Meetings Work
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Supervising a Customer
Service Team
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Supervising a Team
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Managing Across Generations
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Dealing with Your Difficult People
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Bargaining is Not Negotiating
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Communication and
Professional Etiquette
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Carol Ann Caccioppoli is a training and development professional with over 18 years of experience in both business and academics.  In her role as Vice President and Manager of a financial services firm, her team provided product, customer service, and leadership development skills training for the entire nationally and internationally based operations group.

Tri-C Training will consult with your company to ascertain your training & development needs. Tri-C joins with an accomplished team of training professionals to best meet client needs.

Relevant Experience
Carol Ann has worked with senior management, line managers, and administrative personnel.  She was instrumental in designing and establishing an acclaimed mentor program for all new employees.  In addition to leadership training, Carol Ann has designed, coordinated, and implemented off-site conferences for over 500 managers and supervisors. 

In her role as training manager, Carol Ann has:

  • Positively impacted the Employee Opinion Tracking scores by over 10 percentage points in the areas of training and morale;
  • Managed the development of Product and Customer Service training that improved call center client survey scores by 7%;
  • Designed and delivered a “train-the-trainer” program to develop the Training Department, supervisors and managers with on-the-job training that improved productivity. 

Carol Ann has trained and coached brokers, traders, investment bankers, and brokerage branch managers on Inter-personnel skills, Leadership, Ethics, and Sexual Harassment.

Customized Training

  • Persuasive Communication and Negotiations Skills
  • Client Service
  • Oral Presentation Skills
  • Managing Across Generations
  • Advanced Management Practices
  • Time and Stress Management
  • Effective Written Communication
  • Managerial Theories and Leadership
  • Building an Effective Team
  • Dealing With Difficult People and Behavioral Communications
  • Project Management
  • Sexual Harassment
  • Negotiation Within the Corporation
  • Communicating With Confidence
  • Relationship Sales

Additional Qualifications
Carol Ann is currently adjunct faculty in the GOAL MBA program at Adelphi University teaching Persuasive Communication and Negotiation Skills, Team building, and Management Theories and Leadership.  Carol Ann is MBTI certified.